We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any reason please contact us first by telephone or e-mail - see our Contact page.
Return of Goods
Defects
1.1 If you believe that we have delivered goods that are defective in material or
workmanship, you must:
1.1.1 inform us in writing, with full details, within 5 working days; and
1.1.2 allow us to investigate (we may need access to your premises and
product samples).
1.2 If the goods are found to be defective in material or workmanship (following
our investigations), we will (at our option) repair the goods, replace the goods
or refund the price.
Returns
1.3 In all other cases (save goods altered to your specification), we will accept the
return of goods only:
1.3.1 by prior arrangement (confirmed in writing by us);
1.3.2 on payment of a 20% handling charge (unless the goods were
defective when delivered); and
1.3.3 where the goods are as fit for sale on their return as they were on
delivery.
1.4 To return goods you must pay the cost of securely and safely returning the
goods to us.
1.5 Goods altered to your specification cannot be returned.